Study: Ford Surpasses Honda in Initial Quality Ford is also statistically tied with Toyota at the top of the industry when it comes to initial vehicle quality, according to the 2009 U.S. Global Quality Research System (GQRS) survey conducted quarterly for Ford by RDA Group of Bloomfield Hills, Mich. "This is truly a significant accomplishment for us," said Bennie Fowler, Ford group vice president, Global Quality. "Honda and Toyota have claimed bragging rights for years, but now we are seeing our hard work pay off. It’s evident in study after study." The latest GQRS survey measured 2009 model year vehicle initial quality in two categories: the number of "things gone wrong," and customer satisfaction with vehicle quality in the first three months of ownership. In the first quarter of 2009, Ford, Lincoln and Mercury vehicles saw things gone wrong fall by 5 percent to 1,228 per 1,000 vehicles, significantly better than Honda’s 1,422 things gone wrong per 1,000 vehicles and statistically equal to Toyota’s 1,150. In addition, the survey shows that Ford Lincoln Mercury improved two percentage points to 79 percent in customer satisfaction with vehicle quality, which puts Ford’s domestic brands in a tie with Toyota and Honda for industry leadership. "Ford’s commitment to quality is really paying off as they continue to rival Honda and Toyota on both initial quality and customer satisfaction with the quality," said Donald Pietrowski, president, RDA Group. The following models led their respective segments in the survey: The new 2009 Ford F-150 recorded quality levels that equate to less than one problem per vehicle, as did the Taurus, Taurus X, Fusion, Milan, and Edge. "We are energized by the continuous improvement we are seeing on both initial vehicle quality and customer satisfaction," said Fowler. "This survey validates the hard work and dedication to quality from Ford employees, suppliers and dealers. We will keep the momentum going as we strive to become the clear global quality leader." The GQRS study is conducted on a quarterly basis with scores assessed from survey responses collected from owners of vehicles purchased within specific short-term time frames. New vehicle owners are asked to report any defects or issues as well as rate their satisfaction with vehicle quality on a scale of 1 to 10 across an array of vehicle systems and features. DETROIT, Jan. 11, 2009 – The all-new 2009 Ford F-150, America’s best-selling vehicle, was named North American Truck of the Year today at the North American International Auto Show (NAIAS) in Detroit. The prestigious award comes hot on the heels of the 2009 F-150 being named 2009 Motor Trend Truck of the Year™ and the “Truck of Texas” by the Texas Auto Writers Association in addition to a number of other awards and accolades. “Winning 2009 North America Truck of the Year honors is a special distinction because it acknowledges the team’s efforts to push harder and deliver even more for customers – including quality, safety leadership, unsurpassed fuel economy and smart features aimed at further improving their productivity,” said Mark Fields, Ford’s president of The Americas. “Ultimately, though, this award is a nod to true truck customers, who have inspired us to deliver America’s favorite pickup for 32 straight years.” The North American Truck of the Year award recognizes vehicles based on factors including innovation, design, safety, handling, driver satisfaction and value for the dollar. Fifty automotive journalists in the United States and Canada vote for the vehicles, which must be “all-new” or “substantially changed” from the previous model to qualify for the award. The 2009 F-150 is new inside and out. The Ford truck team adopted a holistic, 360-degree approach to revamping the vehicle – from its segment-first features to the tough new exterior highlighted by a dramatic three-bar grille and more spacious, flexible and refined interior, to the unparalleled choice of cab styles and trim levels. The improvements are just as dramatic beneath the sheet metal. They include a new high-strength, lighter-weight chassis that delivers even more horsepower, unsurpassed fuel economy and class-leading towing and payload capacity. “We know how important the F-150 is to our customers and their livelihood,” said Derrick Kuzak, Ford’s group vice president of Global Product Development. “That’s why our team has been working so hard to deliver the most capability, improve fuel economy and ensure that this F-150 lives up to the durability and reliability expected of a ‘Built Ford Tough’ truck. “Ford has spent years listening to our truck customers, and as the truck leader, we take our responsibility to deliver the right tools for them very seriously – and winning North American Truck of the Year is yet another assurance that the team absolutely delivered the best full-size pickup in America,” Kuzak continued. For the 32nd year in a row, Ford’s award-winning F-Series is America’s best-selling truck with 2008 sales of 515,513. For the 27th year in a row, F-Series is once again America’s best-selling vehicle of any type – car, crossover, SUV, truck or van. Last week, the F-150 earned the title of America’s safest full-size pickup when it received 5-star frontal- and 5-star side-impact crash test ratings, the highest possible scores from the National Highway Traffic Safety Administration (NHTSA). Earlier last fall, the truck received the “Top Safety Pick” award from the Insurance Institute for Highway Safety (IIHS). The new 2009 F-150 also sports an array of smart technologies – from industry-first SYNC to Ford Work Solutions. SYNC provides hands-free, in-car communication. Ford Work Solutions is an innovative suite of options, including an in-dash computer with Internet access, Tool Link to track tools, Crew Chief technology to dispatch workers and reduce vehicle operating costs and Cable Lock to improve security of tools and equipment. The new F-150 delivers class-leading towing capability of 11,300 pounds and hauling capacity of 3,030 pounds – a combination no other competitor can match. For 2009, F-150 also has improved its fuel economy by an average of 8 percent across the entire lineup, thanks to a wide range engineering enhancements. The fuel economy gains reach as high as 12 percent versus the prior model year on F-150 models equipped with the high-volume, three-valve, 5.4-liter V-8 engine. Plus, the F-150’s SFE package – which is available on highest-volume XL and XLT series – delivers unsurpassed fuel economy of 15 mpg city and 21 mpg highway. The new 2009 F-150, which is built at Ford’s Dearborn (Mich.) Truck Plant and Kansas City Assembly Plant, has also won the following awards and accolades: DEARBORN, Mich., Sept. 18, 2008 – America’s best-selling pickup, the Ford F-Series, is raising the bar once again – this time with unsurpassed fuel efficiency on the new 2009 F-150, thanks to significant miles per gallon improvement across the entire F-150 lineup. On sale in October, the new F-150 offers fuel economy that has improved an average of 8 percent across the entire lineup as a result of a wide-range of engineering enhancements. The fuel economy gains reach as high as 12 percent versus the prior model year on F-150 models equipped with the high-volume 3-valve, 5.4-liter V-8 engine. At the same time, the new F-150 delivers class-leading towing capability of 11,300 pounds and hauling capacity of 3,030 pounds – a combination no other competitor can match. In addition, Ford is announcing the introduction of the new F-150 SFE “superior fuel economy” edition delivering up to 21 miles per gallon on the highway while still providing 7,500 pounds of towing capability – fuel economy that is unsurpassed in the full-size pickup segment. “Ford has committed to have the best or equal to the best fuel economy with every new product we introduce, and we are delivering with the new F-150,” said Matt O’Leary, Ford F-150 chief engineer. “Fuel economy has moved from 10th to third place among pickup buyers’ top purchase considerations – right behind durability and value. The new F-150 delivers on all three as the industry leader.” F-150 SFE The new SFE package will be available on F-150 SuperCrew XL and XLT 4X2 vehicles with 4.6-liter, 3-valve V-8 engines and 5.5-foot beds. The SFE pickup will achieve 15 mpg in the city and 21 mpg on the highway. The SFE package trucks also feature a new fuel-efficient six-speed automatic transmission, a 3.15:1 rear axle and 18-inch chrome clad aluminum wheels with low rolling resistance P265/60R18 all-season tires. “Earning the trust of so many truck customers during the past 31 years has taught us a lot about what they want and value from their F-150,” O’Leary said. “In the past, there was a tradeoff – more fuel economy meant less capability and vice versa. With the new F-150, we didn’t accept tradeoffs. We delivered capability and fuel economy.” The SFE package will be a no-cost option on XLT SuperCrew pickups with the chrome package and will cost $1,095 when ordered on XL SuperCrew pickups with the decor package. Fuel Economy throughout the Lineup The 8 percent improvement in fuel economy across the entire lineup of V-8 F-150s is the result of using lightweight ultra-high-strength steel to lighten the truck up to 100 pounds versus the current model and aerodynamic refinements. The new F-150 is now best-in-class for aerodynamics. The new F-150 SuperCrew 4X2 with a 5.5-foot box has the lowest coefficient of drag – 0.403 – in the segment. That’s 6 percent lower than a comparable 2008 F-150. Key aero improvements for the new F-150 include: In addition, as part of the fuel economy improvements, Ford’s powertrain team delivered technology upgrades to make the F-150 powertrains more efficient. The new six-speed automatic transmission offers a wider gear ratio span than four-speed transmissions, allowing engineers the flexibility to have responsiveness in low gears and better fuel economy in the taller gears. The new double-overdrive gearbox is designed to contribute a 4 to 6 percent fuel economy improvement. Both the 5.4-liter and 4.6-liter 3-valve V-8 engines utilize open valve injection. This unique feature improves the air/fuel charge conditions in the combustion chamber, allowing greater spark advance at higher loads and engine speeds. This delivers increased horsepower during towing and higher rpm operations, lower emissions and more efficient use of fuel. The F-150 also regulates gas consumption by using aggressive deceleration fuel shut-off. The fuel shut-off is automatic and requires no unusual actions from the driver. When the driver releases the accelerator pedal, the system temporarily turns off the fuel. The flow of fuel seamlessly resumes when the truck reaches a low speed or the driver accelerates again. To prevent engine hesitation normally associated with fuel interruption, Ford’s powertrain team developed proprietary software to integrate the technology with the F-150’s powertrains. Ford Motor Co. is in a dead heat with Japan's Toyota Motor Corp. and Honda Motor Co. in terms of initial vehicle quality, according to a study the automaker is expected to release Monday. The report is based on an annual survey of thousands of new vehicle owners conducted for Ford by the RDA Group, a market research firm based in Bloomfield Hills. The study looked at 2008 model cars and trucks from all full-line manufacturers. Drivers were asked to list any problems they had encountered during their first 90 days of ownership. RDA has been conducting the annual survey for Ford since the late 1990s. The marketing firm conducts similar studies for other automakers, and its findings have historically hewed close to those of the closely-watched annual initial quality survey independently conducted by J.D. Power and Associates. Previous year's studies have shown Ford narrowing the quality gap with Japanese automakers. This year's report found that Ford is now in a statistical dead-heat with Japan's leading carmakers, according to a source who had reviewed the numbers. Ford confirmed the existence of the report, but would not discuss its findings. Ford plans to tout its quality gains in a new marketing campaign that will launch Tuesday night with advertisements on Fox's popular "American Idol." The ads will use real Ford employees and consumers to pitch Blue Oval cars and trucks. The shape of things to come was revealed on a new Web site, www.driveoneford.com, which went live on Thursday. Ford has not publicly announced the new site, but revealed it to employees and dealers Thursday. "For several months now, the Ford team in the U.S. has been working on new ways to tell the story of our strong product lineup, improved quality, and our accomplishments in safety, fuel economy and technology," said Ford spokesman Jim Cain. "We're very close to finishing the first phase of work, so we felt the time was right to give our employees and dealers an update on the project, which will include new advertising with the theme 'Drive one' and other initiatives which will help introduce more consumers to Ford vehicles." The multimedia-heavy Web site focuses on the four pillars of Ford's new marketing strategy: "Drive quality," "Drive green," "Drive safe" and "Drive smart." They are designed to highlight the automaker's quality gains, environmentally friendly technologies, safety features of its vehicles and technologies like Sync, the voice-activated computer system it designed with Microsoft Corp. Ford also is incorporating more direct marketing tactics into its new campaign. It is organizing more than 1,100 "viewing parties" at customers' homes across the nation in conjunction with Oprah Winfrey's "Big Give" television show on Sunday. Ford party hosts will work with their guests to come up with a charitable program for their community and will also introduce their friends to their new Ford vehicle in at-home test drives. Ford will pick one idea and give that group $25,000 to implement it.
DEARBORN, April 17, 2009 – Ford Motor Company, continuing its rapid quality improvement, surpassed Honda in initial vehicle quality for the first time and reached new levels of customer satisfaction with vehicle quality, a new survey shows. 2009 Ford F-150: North American Truck of the Year
http://www.ford.com/about-ford/news-announcements/press-releases/press-releases-detail/pr-2009-ford-f1502658-north-american-29685 Thursday, September 18th, 2008 2009 Ford F150 is Unsurpassed in Economy and Capability Jim Farley - Group Vice President / Ford Marketing and Communications
Ken Czubay - Vice President / Ford U.S. Sales and Marketing
http://www.reuters.com/article/pressRelease/idUS163002+18-Sep-2008+PRN20080918 Saturday, April 5, 2008 Ford ties Honda, Toyota in initial quality survey Bryce G. Hoffman / The Detroit News
http://www.detnews.com/apps/pbcs.dll/article?AID=/20080405/AUTO01/804050355
10 Eco-Driving Tips for Everyone
Below are a few tips to help drivers conserve fuel and save money at the pump, while at the same time helping the environment and improving traffic safety.
1. Slow down and watch speed – Drive 55 miles per hour instead of 65 to save fuel. EPA estimates a 10-15 percent improvement in fuel economy by following this tip. Also, aim for a constant speed. Pumping the accelerator sends more fuel into the engine. Using cruise control whenever possible on the highway helps maintain speeds and conserve fuel.
2. Accelerate and brake smoothly – Accelerating smoothly from a stop and braking softly conserves fuel. Fast starts, weaving in and out of traffic and hard braking wastes fuel and wears out some of the car components, such as brakes and tires, more quickly. Maintain a safe distance between vehicles and anticipate traffic conditions to allow for more time to brake and accelerate gradually.
3. No idling – Today’s engines don’t need a warm up. Start the car immediately and gently drive away. Don’t leave your car idling. Prolonged idling increases emissions and wastes fuel. Turn the engine off in non-traffic situations, such as at bank and fast food drive-up windows, when idling more than 30 seconds.
4. Check your tires – Keep tires properly inflated to the recommended tire pressure. This alone can reduce the average amount of fuel use by 3-4 percent. Under-inflated tires increase rolling resistance and reduce fuel economy. They also wear more rapidly. Check the vehicle’s door-post sticker for minimum cold tire inflation pressure.
5. Be kind to your vehicle – Maintain proper engine tune-up to keep vehicles running efficiently. Keep the wheels aligned. Wheels that are fighting each other waste fuel. Replace air filters as recommended. Use a fuel with good detergent additives to keep the vehicle engine clean and performing efficiently. Always consult the Owner’s Manual for proper maintenance.
6. Travel light – Avoid piling a lot of luggage on the roof rack. The added frontal area reduces aerodynamics and will hurt fuel economy, reducing it by as much as 5 percent. Remove excess weight from the vehicle. Unnecessary weight, such as unneeded items in the trunk, makes the engine work harder and consumes more fuel.
7. Minimize use of heater and air conditioning – Use heating and air conditioning selectively to reduce the load on the engine. Decreasing your usage of the air conditioner when temperatures are above 80 degrees can help you save 10-15 percent of fuel. Use the vent setting as much as possible. Park in the shade to keep car cool and reduce the need for air conditioning.
8. Close windows at high speeds – Don’t drive with the windows open unless your keep your speed under 50 mph. Driving with the windows open at highway speeds increases aerodynamic drag on the vehicle and lowers fuel economy.
9. Choose the right oil – Use good quality oils with the viscosity grade recommended in the owner guide. Ford recommends SAE 5W-20 oil for most cars and trucks to provide the best fuel economy. Only oils “certified for gasoline engines” by the American Petroleum Institute (API) with the starburst symbol should be used.
10. Consolidate trips – Plan ahead to consolidate your trips. This will enable you to bypass congested routes, lead to less idling, fewer start-ups and less stop-and-go traffic. Whenever feasible, share a ride and/or carpool.
For additional information on how to save on gas, visit the Driving Skills for Life website and click on the “Eco-driving” module.
Saturday, April 5, 2008
Ford ties Honda, Toyota in initial quality survey
Bryce G. Hoffman / The Detroit News
Ford Motor Co. is in a dead heat with Japan's Toyota Motor Corp. and Honda Motor Co. in terms of initial vehicle quality, according to a study the automaker is expected to release Monday.The report is based on an annual survey of thousands of new vehicle owners conducted for Ford by the RDA Group, a market research firm based in Bloomfield Hills. The study looked at 2008 model cars and trucks from all full-line manufacturers. Drivers were asked to list any problems they had encountered during their first 90 days of ownership.RDA has been conducting the annual survey for Ford since the late 1990s. The marketing firm conducts similar studies for other automakers, and its findings have historically hewed close to those of the closely-watched annual initial quality survey independently conducted by J.D. Power and Associates.Previous year's studies have shown Ford narrowing the quality gap with Japanese automakers. This year's report found that Ford is now in a statistical dead-heat with Japan's leading carmakers, according to a source who had reviewed the numbers.Ford confirmed the existence of the report, but would not discuss its findings.Ford plans to tout its quality gains in a new marketing campaign that will launch Tuesday night with advertisements on Fox's popular "American Idol." The ads will use real Ford employees and consumers to pitch Blue Oval cars and trucks.The shape of things to come was revealed on a new Web site, www.driveoneford.com, which went live on Thursday.
Ford has not publicly announced the new site, but revealed it to employees and dealers Thursday."For several months now, the Ford team in the U.S. has been working on new ways to tell the story of our strong product lineup, improved quality, and our accomplishments in safety, fuel economy and technology," said Ford spokesman Jim Cain. "We're very close to finishing the first phase of work, so we felt the time was right to give our employees and dealers an update on the project, which will include new advertising with the theme 'Drive one' and other initiatives which will help introduce more consumers to Ford vehicles."The multimedia-heavy Web site focuses on the four pillars of Ford's new marketing strategy: "Drive quality," "Drive green," "Drive safe" and "Drive smart." They are designed to highlight the automaker's quality gains, environmentally friendly technologies, safety features of its vehicles and technologies like Sync, the voice-activated computer system it designed with Microsoft Corp.Ford also is incorporating more direct marketing tactics into its new campaign. It is organizing more than 1,100 "viewing parties" at customers' homes across the nation in conjunction with Oprah Winfrey's "Big Give" television show on Sunday.Ford party hosts will work with their guests to come up with a charitable program for their community and will also introduce their friends to their new Ford vehicle in at-home test drives. Ford will pick one idea and give that group $25,000 to implement it.
Find this article at:
http://www.detnews.com/apps/pbcs.dll/article?AID=/20080405/AUTO01/804050355